good 11 Terms and Conditions

1 General Introduction and Eligibility

good 11 is an online gaming and sports betting platform operated for Bangladeshi users. These terms and conditions ("Terms") form a legally binding agreement between good 11 and its users.

By accessing, registering on, or using any service of the platform, you confirm that you have fully read, understood, and agreed to comply with these Terms. If you do not agree with any of the terms, you are requested not to use the platform.

good 11 reserves the right to amend these Terms at any time, with or without prior notice. Continued use of the platform after updated Terms are published means you have accepted the new Terms.

1.1 Eligibility Requirements

To register and use services on good 11, a user must meet the following requirements:

• Must be 21 years of age or older.
• Only one account may be operated under your own name.
• All information provided at the time of registration must be true, accurate, and complete.
• Must be a resident of the area in which the platform operates.

2 Account Registration and Management

When creating an account on good 11, you must provide a valid mobile number, password, and required personal information. You are solely responsible for the security of your account.

2.1 Account Security

Keep your login details, password, and OTP completely confidential. Sharing this information with any third party is strictly prohibited. Any unauthorised access to your account or suspicious activity must be reported to our support team immediately.

2.2 Identity Verification (KYC)

good 11 may request that you complete an identity verification process to maintain a safe and transparent environment. This process may require a copy of your national ID card or passport along with other relevant documents. good 11 reserves the right to put withdrawals on hold until verification is complete.

2.3 Account Suspension and Closure

good 11 reserves the right to suspend or permanently close an account without notice under any of the following circumstances:

• Registering with false or incorrect information.
• Operating more than one account under the same person's name.
• Violating platform rules or engaging in fraudulent activity.
• Abusing or manipulating the bonus system.

3 Financial Transactions — Deposits and Withdrawals

All financial transactions on good 11 are conducted in Bangladeshi Taka (৳). Three mobile banking methods are currently accepted for deposits and withdrawals: bKash, Nagad, and Rocket.

3.1 Deposit Rules

• Minimum deposit amount: ৳200 (per method).
• Deposits must be made only from the registered account holder's own mobile banking account.
• Deposits via third parties are not accepted and such transactions may be cancelled.

3.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals will only be sent to the registered mobile banking number.
• The required wagering conditions must be met before withdrawing funds received as a bonus.

3.3 Transaction Data Security

good 11 protects all financial transaction data using SSL encryption technology. Our Privacy Policy describes in detail how your financial and personal information is collected, stored, and used.

7 Responsible Gaming Policy

good 11 views gaming as a form of entertainment, and the mental well-being of our members is very important to us. We believe that awareness and self-control are the foundations of a healthy gaming experience.

Members can set their own deposit limits, bet limits, loss limits, and session time limits on their account. There is also an option to temporarily or permanently close the account if needed. Detailed information on this can be found in good 11's Responsible Gaming Guidelines.

7.1 Protection of Minors

good 11 strictly enforces the 21+ age requirement. If evidence is found that a minor is using an account, that account will be closed immediately and the associated balance may be forfeited.

8 Prohibited Activities and Fraud Prevention

The following activities are strictly prohibited on good 11. If detected, the account will be closed and the associated funds may be forfeited:

• Creating more than one account under the same person's name.
• Coordinated betting for the purpose of earning bonuses (bonus abuse).
• Using any software or technique to influence game outcomes.
• Using the platform for money laundering or concealing the source of illegal funds.
• Fraudulent behaviour towards other members or attempting unauthorised access to their accounts.
• Deliberately exploiting any technical vulnerability of the platform.

9 Privacy and Data Protection

good 11 is committed to protecting the privacy of members' personal information. How we collect your data, the purposes for which we use it, and how we keep it secure are clearly set out in our Privacy Policy.

good 11 does not sell your personal information to third parties without your consent. However, information may be provided to the relevant authorities where required by law.

9.1 Cookies and Tracking

good 11 uses cookies to improve the user experience and to analyse platform performance. Continued use of the site will be taken as your consent to the cookie policy.

10 Copyright and Intellectual Property

All content on the good 11 platform — including logos, graphics, text, software code, design elements, and databases — is protected under the intellectual property rights of good 11 or the relevant third parties.

Members may use the platform for personal, non-commercial purposes. Copying, distributing, republishing, or using any content from the platform for commercial purposes without the prior written permission of good 11 is strictly prohibited.