All your questions answered at good 11

Yes, every good 11 member can set a daily, weekly or monthly deposit limit for themselves. Once set, the limit takes effect immediately, but increasing it requires a waiting period. This is a useful step to avoid overspending.

To set or change your limit, contact our 24/7 support directly.

Cooling-off (temporary break) is a feature that lets you pause all betting and deposits on your account for a set number of days. Just let the good 11 support team know how long you want the break to be and they will act quickly.

Your account balance stays safe during this time, and you can resume normal activity once the break ends.

The minimum age is 21 to register at good 11 and take part in any casino or betting activity. Age is verified at the time of registration and must be confirmed with a government-issued ID during the verification process.

Operating an account on behalf of someone under 21 is strictly prohibited.

good 11 believes that seeking help when you are struggling is the right thing to do. In Bangladesh, Kaan Pete Roi and various mental health helplines offer counselling.

good 11's own support team can also temporarily or permanently close your account. Detailed guidance is available on the responsible gaming page.

Some common warning signs: spending more than your budget, placing larger bets to chase losses, prioritising betting over family or work, and feeling irritable or restless after losing money.

If you notice these signs, contact good 11 support or use the temporary self-exclusion option.

First make sure your username and password are typed correctly. If Caps Lock is on, your password may be entered wrong. Clear your browser cache and cookies, then try again.

If the problem persists, contact good 11's 24/7 live chat; the support team will verify your account and resolve it quickly.

Click the "Forgot password?" link on the login page. An OTP or reset link will be sent to your registered mobile number or email.

If the OTP expires or does not arrive, contact good 11 support directly and your password can be recovered after identity verification.

Registering on good 11 is simple: fill in the form with your name, mobile number, email and chosen password. Verify your number with the OTP sent to your mobile and your account will be active.

You must confirm you are 21 or older at registration. Your first deposit comes with a 150% bonus of up to ৳5,000.

No. good 11 rules allow only one account per person. If multiple accounts are detected, all accounts may be suspended and balances forfeited.

If you have a problem with an existing account, contact support to resolve it rather than opening a new one.

Logging in from a new device is generally not a problem — just use the same username and password. In some cases, an OTP may be sent to your registered number as a security measure.

You can also log in easily on Android and iOS through the good 11 App.

After logging into your account, go to the "Deposit" option and select bKash. Complete the bKash payment to the payment number provided by good 11 and submit the transaction ID.

The balance is usually added to your account within a few minutes. If there is a delay, contact support with the transaction ID.

The minimum deposit at good 11 is ৳200, which applies equally to slots, casino, or sports betting. This amount can be deposited via bKash, Nagad, or Rocket.

If you deposit ৳200 or more for the first time, you can get a 150% bonus of up to ৳5,000.

good 11 does not charge any processing fee on deposits. However, your mobile banking operator (bKash, Nagad or Rocket) may apply their own transfer charges, which depend entirely on that operator's policies.

Yes, Nagad is one of the supported deposit methods at good 11. Just like bKash, completing a payment via Nagad and submitting the transaction ID will add the balance quickly.

Withdrawals are available via all three methods — bKash, Nagad, and Rocket. The minimum withdrawal is ৳1,000 and it takes between 30 minutes and 3 hours.

good 11 typically requests identity verification before the first withdrawal or for transactions above a certain amount. Verification may also be requested if any unusual activity is detected on the account.

This is done to protect the member and to prevent misuse of someone else's account.

A National ID Card (NID) or birth registration certificate is generally accepted. A passport or driving licence may also be acceptable.

Clear photos of both the front and back of the document must be submitted. If the photos are blurry or cropped, you can contact support and resubmit.

If verification is rejected, good 11 will notify you via email or live chat with the reason. Rejection is usually due to poor image quality, mismatched information, or an expired document.

Resubmitting documents with the correct information will generally be reconsidered.

good 11 uses SSL encryption to keep all information secure. Submitted documents are used only for verification purposes and are not sold or shared with third parties.

For more details on how information is stored and used, see the site's Privacy Policy.

In a multi bet, several selections are combined and the odds are multiplied. For example, placing 3 selections with odds of 1.40, 1.50, and 1.70 together gives total odds of 1.40 × 1.50 × 1.70 = 3.57 (approximately).

A ৳100 bet returns ৳357, but if any one of the three selections loses, you lose the full ৳100.

If a cricket match ends with no result due to rain or any other reason, good 11 generally refunds the stake for that bet. For multi bets, the cancelled selection is counted as odds of 1.00 and the remaining selections stand as normal.

See the Terms & Conditions for specific rules.

Yes, live in-play betting is available at good 11 — meaning you can place bets while the match is in progress. You can make decisions as the odds change over by over.

With a fast internet connection, you can access live markets directly from the cricket betting page.

The most popular markets among Bangladeshi players are: Match Winner, Toss Winner, Over of First Wicket, Top Batsman, Top Run Scorer, and Total Runs in a specific over.

Over/Under bets and handicap markets are also active in T20 and BPL matches.

Yes, at good 11 you can bet on BPL as well as IPL, T20 World Cup, and Bangladesh Tigers international matches. Odds are published before the season begins.

During the cricket season, there is also a special offer of a 40% bonus of up to ৳6,000 (wagering 22x the bonus, minimum deposit ৳200).