good 11's Privacy Policy
This policy clearly sets out how your personal information is collected, used, and kept secure. We believe protecting your privacy is our responsibility.
1. Introduction
good 11 is an online gaming and betting platform that offers slots, live casino, cricket, and other sports betting to Bangladeshi users. We place the highest importance on our users' privacy and are committed to keeping your personal information secure.
This privacy policy explains how good 11 collects personal information, the purposes for which it is used, the circumstances under which it may be shared with third parties, and how you can maintain control over your information.
This policy has been drawn up in line with the applicable laws of Bangladesh and relevant data protection regulations. good 11's services are available only to persons aged 21 or above.
2. What Information We Collect
good 11 may collect user information in various ways. Details are provided below:
2.1 Information Provided at Registration
When you create an account at good 11, you are asked to provide the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Date of birth (for age verification)
- Password (stored in encrypted form)
2.2 Identity Verification Information (KYC)
To ensure the security of financial transactions, good 11 may verify a user's identity when required. This process may involve collecting national identity card or passport information. This information is used solely for security purposes and is stored with strict confidentiality.
2.3 Financial Transaction Information
Deposits and withdrawals are processed through bKash, Nagad, or Rocket mobile wallets. A record of each transaction (amount, date, method) is stored in our system.
2.4 Automatically Collected Information
Certain technical information may be collected automatically while you use good 11:
- IP address and device identification information
- Browser type and version
- Operating system information
- Website usage patterns and navigation history
- Session duration and click data
- Referral URL (where you came from)
2.5 Gaming Activity Information
Betting history, game preferences, bonus usage, and win/loss records are stored. This information is used for account management, dispute resolution, and service improvement.
3. Use of Information
good 11 uses the information collected for the following purposes:
3.1 Account Management and Service Delivery
Your information is essential for creating your account, verifying logins, processing deposits and withdrawals, and distributing bonuses. This information is used to manage all financial transactions securely, starting from a minimum deposit of ৳200.
3.2 Security and Fraud Prevention
We analyse user information to prevent unauthorised access, fraud, and money laundering. If suspicious activity is detected, protective measures are taken.
3.3 Customer Support
Our support team may access your account information to resolve your issues via 24/7 live chat and email. This access is limited solely to support purposes.
3.4 Promotional Communications
With your consent, good 11 may send emails or SMS messages about new bonus offers, promotions, and special events. You may opt out of these communications at any time.
3.5 Service Improvement and Research
By analysing user preferences and behaviour, good 11 improves its game variety, deposit process, and overall experience. Information used for this purpose is generally aggregated and anonymised.
4. Sharing Information with Third Parties
good 11 never sells your personal information to third parties. However, information may be shared in specific circumstances:
4.1 Payment Processors
Information necessary to process transactions is shared with mobile wallet services such as bKash, Nagad, and Rocket. These payment processors have their own privacy policies and are obliged to keep the relevant information secure.
4.2 Technology Service Providers
Limited information may be shared with designated technology partners for game operation, server hosting, and technical support. These partners are required to operate under confidentiality agreements.
4.3 Legal Obligations
good 11 may be legally required to disclose user information under applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we will endeavour to notify the user to the extent possible.
4.4 Business Transfers
Should there be any future business change at good 11 (such as a merger or acquisition), user information may be transferred. In such cases, we will provide advance notice.
5. Cookies and Tracking Technologies
good 11's website uses cookies and similar tracking technologies. Cookies are small files stored on your device that improve your browsing experience.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, security tokens, and remembering user preferences. Without them, the core functionality of the website becomes limited.
5.2 Analytical Cookies
These cookies are used to analyse website traffic and improve services. The information collected is generally in aggregated form and cannot personally identify you.
5.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling all cookies may cause difficulty using some features of good 11.
6. Data Security
good 11 uses industry-standard technology to protect user information. The key components of our security measures are:
- SSL Encryption: All data transfers are sent in encrypted form using SSL technology.
- Secure Servers: Information is stored in secure data centres and regular security audits are conducted.
- Two-Factor Verification: OTP verification at login prevents unauthorised access.
- Access Controls: Only authorised staff may access user information for designated purposes.
- Regular Security Testing: Regular security tests are conducted to identify system vulnerabilities.
Nevertheless, it is not possible to guarantee that data transmission over the internet is completely secure. You can also contribute to protecting your account by keeping your password confidential and avoiding logging in from unsecured networks. Further information on account security can be found in the Responsible Gaming guidelines.
7. Children's Privacy
good 11's services are strictly for persons aged 21 or above. We do not knowingly collect information from anyone under 21 years of age.
Date of birth is verified at registration. If we become aware that information from a minor has been collected for any reason, that account will be closed immediately and the relevant information will be deleted.
8. Your Rights
As a user of good 11, you have the following rights:
8.1 Right to Access Information
You may request to know what information we have collected and stored about you.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations or active financial transactions, some information may need to be retained for a specified period.
8.4 Right to Opt Out of Promotional Communications
You may stop marketing communications at any time by informing the support team via email or live chat.
8.5 Right to Data Portability
You have the right to request your information in a structured, commonly used format.
9. Data Retention Period
good 11 retains your information for as long as your account is active and as needed to provide services. Even after an account is closed, information may be retained for the following reasons:
- To meet legal obligations (generally 5–7 years)
- For resolution of financial disputes
- For fraud prevention and security purposes
- Until automatic deletion from backup systems is complete
After the specified period, and where there is no legal obligation to retain it, your personal information will be securely deleted or anonymised.
10. Privacy Policy Changes
good 11 may update this privacy policy from time to time. If there are any significant changes to the service or any major changes to how information is used, users will be notified by email or by a notice on the website.
The "Last Updated" date at the top of the policy always indicates the date of the most recent change. Continued use of good 11 after changes have been made will be taken as acceptance of the revised policy. We therefore recommend reviewing this page regularly. For a full understanding of our service terms, please also read the Terms and Conditions page.
11. Contact
If you have any questions or requests regarding this privacy policy, please contact the good 11 support team:
- Live Chat: Live chat on the website — support available 24/7 in Bengali and English
- Email: [email protected]
We generally aim to respond to email requests as promptly as possible. For more information on data protection, account security, and responsible gaming, detailed answers are available on our FAQ page.